Order with us, risk free, with our triple guarantee
Guarantee 1: No hassle, 30-day returns policy
Return any item to us within 30-days for an exchange or refund simply by calling our customer service center at 1-866-432-8551 (7am to 3:30pm Pacific Time, Monday - Friday) . Once you've done this, just ship the item back to us for an immediate exchange or refund. After 30-days you'll be covered by the remainder of the 90-day limited warranty.
If you need a refund, this will be for the cost of the product only and excludes shipping costs.
Guarantee 2: Lowest Price Guaranteed
We continually check all our air conditioning, heating and ventilation part prices against our main competitors so you can buy online with confidence. Our expert buyers set reliably competitive prices so that it’s pretty unlikely you will find the same product selling for less from another online retailer. If in the unlikely instance that you do, please email or call us and we will happily reduce our price by a maximum of 110% of the difference.
The price comparison must be with exactly the same item (brand, model, color, size etc) and both AmericanHVACParts.com and the competitor should have the item in stock or available for delivery within the supplier’s standard delivery time.
We will beat the standard price the competitor displays on their website, but not necessarily a negotiated or special price for particular individuals (e.g. their regular trade customers). We expect the goods to be offered on equivalent terms, and so we take into account any "hidden extras" charged by the competitor, such as delivery charges and credit card surcharges.
Please note we do not price match with outlets which do not qualify as conventional retailers, e.g. ebay or membership-based clubs. We do not match closing down sales as these are not trading as normal retailers.
Our commitment to checking and lowering our online prices applies on the same basis to products in our competitors' sales. Where a competitor has a very short term promotion lasting only one or two days, we may not have enough time to check and change each price. However, we will always beat any qualifying competitor’s price.
If you order by phone, please note that prices are correct at the time of going to press and are subject to change both up and down.
By shopping direct from AmericanHVACParts.com you have the benefit of home shopping convenience, quick delivery and guaranteed service. Such retailing makes straightforward comparisons with conventional shops difficult; in order to verify the availability and comparability of the goods, or the standards of service and support that are offered by other internet and catalog competitors we will require a copy of the competitor's quote and terms and conditions in writing (or their website address).
Remember All Our Online Prices Include:
- Sales Tax Where Applicable
- No Hidden Costs or Credit Card Surcharges
- Unlimited Free Expert Telephone Advice Before You Buy
Guarantee 3: 90-day Warranty
For Warranty claims, please call us first at 1-866-432-8551 (7am to 3:30pm Pacific Time, Monday - Friday) for authorization.
Get more warranty policy details.
Please note: We are working on updating the content on this website to match these policies. If you find some language that conflicts with these policies somewhere on this site or in any email notification that you receive, please let us know and we will update our policy pages, emails, etc. accordingly. Thank you for you help.